Refund and Returns Policy

1. General Policy

At foodielife, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

• Products must be unused, unopened, and in their original packaging.
• Perishable goods that have been opened or consumed are not eligible for return.
• Any item that shows signs of damage or alteration may be refused.

2.3. Proof of Purchase

A valid receipt or order confirmation email must be provided with the return request.

3. How to Initiate a Return

3.1. Contact Us

To start the return process, please contact our support team:

• Email: [email protected]
• Phone: +1 (858) 609-4259

Include your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, foodielife will cover the return shipping expenses.

5. Refund Processing

5.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase.

5.2. Timeline

Once the returned item is received and inspected, refunds are processed within 7 business days. The total time for the refund to appear in your account may vary depending on your bank or card issuer.

6. Non‑Refundable Items

• Gift cards or store credit.
• Personalized or custom-made products.
• Items marked as “Final Sale” at the time of purchase.

7. User Responsibilities

By placing an order on foodielife, you agree to:

• Provide accurate contact and shipping information.
• Inspect the delivered items promptly and report any issues within the specified time frame.
• Return items in accordance with the guidelines outlined in this policy.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. foodielife reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1 (858) 609-4259
• Address: 4824 Southwest Walnut Avenue, San Diego, California 92106, United States